Terms governing the use of the NRI Care 360 platform.

1. Acceptance of Terms

By accessing, using, or engaging with NRI Care 360 through the website, forms, calls, WhatsApp, email, or subscribed services, you agree to be bound by these Terms & Conditions.

2. Platform Identity

NRI Care 360 is a care coordination platform built for NRI families managing parents and responsibilities in India.

NRI Care 360 is a service platform operated by Alvensa Services Private Limited, a company incorporated under the Companies Act, 2013, Government of India.

Legal Entity: Alvensa Services Private Limited
Platform Name: NRI Care 360
CIN: U86909TS2026PTC214613

3. Nature of Services

NRI Care 360 provides care coordination, support management, communication, and service facilitation for NRI families in India.

Services may include elder care coordination, caregiver management, health monitoring, hospital support, emergency coordination, daily assistance, reporting, and related support services.

NRI Care 360 operates as a coordination and service platform. Unless explicitly stated, it is not a hospital, clinic, ambulance operator, insurance provider, or licensed medical institution.

4. User Responsibility

Users are responsible for providing accurate information regarding family members, medical conditions, addresses, emergency contacts, and service needs.

Delays, service limitations, or coordination issues arising from incomplete, inaccurate, or outdated information remain the responsibility of the user.

5. Platform Scope & Limitations

NRI Care 360 coordinates and facilitates services through internal teams, verified partners, caregivers, hospitals, diagnostics, and third-party service providers.

While reasonable care is taken in verification and coordination, NRI Care 360 does not guarantee uninterrupted availability of third-party providers, hospitals, caregivers, emergency infrastructure, or external service networks.

6. Medical Disclaimer

NRI Care 360 is not a substitute for professional medical advice, diagnosis, or treatment.

All clinical decisions, prescriptions, diagnoses, and treatment recommendations remain the responsibility of licensed medical professionals and healthcare institutions.

7. Emergency Limitation

In emergencies, NRI Care 360 will make reasonable efforts to coordinate local response, hospital access, communication, and escalation.

However, final emergency outcomes depend on local conditions, hospital capacity, ambulance availability, medical severity, infrastructure constraints, and response timelines outside platform control.

8. Payments & Subscriptions

Paid services are governed by selected plans, approved scope, and agreed service structure. Plan inclusions, add-ons, and billing are defined at the time of subscription or service confirmation. :contentReference[oaicite:0]{index=0}

Subscription continuity, service activation, and add-on execution may depend on timely payments and account status.

9. Intellectual Property

All website content, platform structure, service frameworks, visual identity, documents, reports, and operating systems associated with NRI Care 360 remain the intellectual property of Alvensa Services Private Limited unless otherwise stated.

10. Limitation of Liability

NRI Care 360 and Alvensa Services Private Limited shall not be liable for indirect, incidental, consequential, emotional, financial, medical, or third-party damages arising beyond the reasonable scope of platform coordination.

11. Policy Changes

These Terms may be updated periodically to reflect operational, legal, regulatory, or service changes. Continued use of the platform implies acceptance of revised terms.

12. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

13. Contact

For questions regarding these Terms:

NRI Care 360
A care coordination platform operated by Alvensa Services Private Limited
Email: care@nricare360.com
Website: www.nricare360.com