How services are delivered through the NRI Care 360 platform.

1. Platform Overview

NRI Care 360 is a care coordination platform built for NRI families managing parents and family responsibilities in India.

NRI Care 360 is operated by Alvensa Services Private Limited and delivers structured support through internal teams, verified partners, caregivers, healthcare providers, and coordinated service systems.

2. Nature of Platform Services

NRI Care 360 functions as a service coordination platform that helps families access, manage, and oversee support services in India.

Platform services may include:

• Elder care coordination
• Health monitoring and reporting
• Caregiver and home visit coordination
• Hospital and doctor assistance
• Emergency support coordination
• Daily assistance and errands
• Dedicated relationship management
• Future support services including legal, property, and concierge assistance

3. Service Activation

Services begin only after assessment, plan confirmation, operational review, and successful onboarding.

Service activation may require:

• Initial consultation or assessment
• Family and parent profile details
• Medical or support requirement review
• Address verification and emergency contacts
• Plan selection and payment confirmation

4. Service Delivery Model

NRI Care 360 delivers services through a coordinated operating model involving internal coordination, verified field staff, caregivers, partner networks, and service providers.

Depending on the plan, service delivery may involve remote monitoring, scheduled visits, local coordination, third-party support, reporting, and emergency escalation.

5. Platform Coordination Scope

NRI Care 360 coordinates service access, communication, execution, and reporting. Platform coordination may include:

• Visit scheduling and task coordination
• Family updates and reporting
• Hospital and doctor coordination
• Partner communication and escalation
• Emergency communication and response handling
• Ongoing service continuity and issue tracking

6. Third-Party Service Participation

Some services may be fulfilled through verified third-party caregivers, hospitals, diagnostics, doctors, pharmacies, ambulances, or support vendors.

NRI Care 360 coordinates such services but does not independently own or control all third-party infrastructure, personnel, or systems.

7. Service Availability

Service availability depends on geography, operational readiness, staffing, partner coverage, service type, and emergency conditions.

Some services may be limited, delayed, unavailable, or modified based on local conditions, safety, medical urgency, or infrastructure limitations.

8. Family Responsibilities

Families are responsible for sharing accurate medical details, addresses, contact information, access instructions, emergency contacts, and relevant care history.

Service quality and coordination outcomes may be impacted by delayed responses, inaccurate information, unavailable family approvals, or incomplete disclosures.

9. Service Modifications

NRI Care 360 may adjust service delivery models, partner assignments, support structure, visit frequency, reporting methods, or operating processes where reasonably required for safety, continuity, or service effectiveness.

10. Suspension or Refusal of Service

NRI Care 360 reserves the right to delay, suspend, restrict, or refuse service where operational safety, payment default, abuse, misrepresentation, legal risk, staff safety, or unreasonable service demands make execution impractical or unsafe.

11. Platform Governance

NRI Care 360 governs service delivery through structured workflows, coordination systems, operational reviews, escalation processes, and communication protocols designed to improve visibility, accountability, and continuity for families.

12. Contact

For questions regarding service delivery or platform operations:

NRI Care 360
A care coordination platform operated by Alvensa Services Private Limited
Email: care@nricare360.com
Website: www.nricare360.com