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FREQUENTLY ASKED QUESTIONS

Everything families usually ask before they decide.

Choosing care for your parents from another country is not a simple decision. These answers are designed to give clarity, remove doubts, and help you move forward confidently.

Understanding the Service

How is this different from me calling my parents on WhatsApp?

A call tells you what your parents say. Our system verifies what is actually happening. We monitor, coordinate, observe, and act when required — not just communicate.

Is this only a healthcare service?

We start with elder care and healthcare, but NRI Care 360 is being built as a complete support system for NRIs — covering family, property, legal, and lifestyle needs over time.

Do you provide only online monitoring?

No. Monitoring is just one layer. We also provide physical visits, hospital coordination, caregiver support, and emergency response.

Services & Execution

What exactly happens during a home visit?

Depending on the plan, visits include basic health checks, medication reminders, observation, companionship, and reporting back to the family.

Can you take my parents to hospital if needed?

Yes. We coordinate transport, hospital visits, admission support, and communication with family members.

Do you provide caregivers?

We coordinate verified caregivers based on need. This can include part-time support, visits, or full-time arrangements.

What happens after a medical event?

We ensure follow-up visits, medication tracking, and coordination with doctors — not just handling the emergency.

Trust & Safety

How do I trust your team with my parents?

Trust is built through structured systems — verified staff, documentation, reporting, and accountability. You are not relying on individuals, but on a managed system.

Will I get updates?

Yes. Updates include messages, photos, videos, and structured reports depending on your plan.

What if something goes wrong?

We escalate immediately, coordinate support, and communicate clearly with the family. The system is designed to respond, not delay.

Pricing & Plans

Why are your prices higher than local services?

Local services provide isolated help. We provide a structured system with coordination, reporting, and accountability — which is what NRIs actually need.

Can I start small?

Yes. You can start with a trial plan or basic support and upgrade as needed.

Are there additional costs?

Yes, for add-ons like doctor visits, caregivers, or emergency services. These are transparently communicated.

Operations & Coverage

Which cities do you operate in?

We are currently focused on Hyderabad with expansion planned based on operational readiness.

How quickly can you respond?

Response time depends on the situation, but emergency coordination is prioritized immediately.

Do you work with existing family doctors?

Yes. We coordinate with existing doctors or help identify suitable ones if needed.

Still have questions?

The best way to understand is to speak with us directly.