Clear terms for payments, cancellations, and refund requests.

1. Platform Overview

NRI Care 360 is a care coordination platform operated by Alvensa Services Private Limited. Services may include elder care coordination, health monitoring, caregiver visits, hospital support, emergency coordination, daily assistance, and related support services.

2. General Refund Principle

Refunds are reviewed based on service activation status, work already completed, third-party costs incurred, and the selected care plan.

Since NRI Care 360 involves coordination, onboarding, operational planning, staff allocation, and partner engagement, not all payments may be refundable after service activation.

3. Trial Plan Cancellation

Trial Plan payments are generally non-refundable once onboarding, assessment scheduling, or the first visit has been initiated.

If a Trial Plan is cancelled before any operational work begins, NRI Care 360 may review the request and approve a refund at its discretion after deducting any payment gateway or administrative charges.

4. Monthly Plan Cancellation

Monthly care plans may be cancelled by notifying NRI Care 360 in writing through email or official communication channels.

Cancellation requests should be submitted before the next billing cycle. Services already activated, scheduled, used, or partially delivered during the active billing period are generally non-refundable.

5. Add-On Services

Add-on services such as doctor visits, nurse visits, physiotherapy, hospital attendants, emergency response, ambulance coordination, home setup support, travel assistance, errands, or third-party services may involve external vendors.

Once an add-on is confirmed, scheduled, initiated, or paid to a third-party provider, it may not be refundable.

6. Emergency Services

Emergency coordination, ambulance coordination, urgent dispatch, hospital escalation, and crisis support involve immediate operational effort.

Payments made for emergency or urgent support services are generally non-refundable once response coordination has begun.

7. Refund Eligibility

A refund may be considered only in cases such as:

• Duplicate payment
• Payment made by mistake and reported before service activation
• Service unavailable before onboarding or operational work begins
• Other exceptional cases approved by NRI Care 360 after internal review

8. Non-Refundable Situations

Refunds may not be applicable where:

• Service onboarding has started
• Assessment, visit, coordination, or reporting work has begun
• Staff, caregiver, vendor, or partner has been assigned
• Third-party expenses have been incurred
• The billing period has already started
• Cancellation is requested after service usage
• Service delays are caused by incorrect information or delayed user responses

9. Plan Changes & Upgrades

Users may request plan upgrades, downgrades, or changes based on care needs. Plan changes are subject to operational feasibility, billing adjustments, and approval by NRI Care 360.

Any price difference, unused period adjustment, or revised scope will be communicated before implementation.

10. Refund Processing Timeline

Approved refunds, if any, will be processed to the original payment method or another mutually agreed method.

Refund processing timelines may vary depending on banking channels, payment gateway policies, and internal review timelines.

11. Cancellation Request Process

To request cancellation or refund review, contact us with your registered name, contact number, payment details, selected plan, and reason for cancellation.

Requests must be sent through official email or confirmed communication channels.

12. Contact

For refund or cancellation requests:

NRI Care 360
A care coordination platform operated by Alvensa Services Private Limited
Email: care@nricare360.com
Website: www.nricare360.com